FAQ

The health and safety of our clients especially the kiddos is our utmost priority. We thoroughly sanitize, disinfect, and hand wipe each piece of our equipment (including every ball pit ball, floor mat, walls, etc.) after each use, using a non-toxic, medical grade eco-friendly disinfectant, which kills 99.9% of harmful bacteria, viruses, mold, fungus, and germs. Rest assured, this process has been implemented even before the pandemic, and we can guarantee that each piece of equipment will be cleaned from top to bottom before your event.

Absolutely! We love outdoor set-ups especially during the summer! We are equipped to set-up both indoors and outdoors, however depending on the forecast that week/day, we may advise you to have a back-up indoor location. All setups must be on flat, dry, clean, and safe surface. We cannot set-up in damp/rainy weather given that this may be unsafe for guests to utilize. If the weather is unsuitable or too hot, we may require a shade. Grass is acceptable as long as it is clear of dirt. If needed, we can adjust your package to fit your space. We will also be happy to provide you with the next available date if the weather does not permit.

Delivery IS FREE City-Wide (Winnipeg) which includes set-up and take-down for any packages booked or any equipment rented for a minimum of $300. For events outside the city, a mileage fee will apply. Please contact us via email for a mileage fee quote.

For our soft-play equipment, the space is ideal for children 6 months up to 10-12  years old. However, there is no age limit for our ballpits. Our standard 6×6 ft. ball pit can fit up to 5-6 adults comfortably while our mega ball pit (12×6 ft) can accommodate more adults between 10-12.

Yes, no booking is guaranteed until a deposit is secured. A non-refundable deposit of $150 or 20% of your invoice (whichever is higher) is required to secure your date and time slot. Deposit will be applied against the total invoice

Deposits are non-refundable but can be applied towards future bookings subject to availability IF cancellation was made more than 30 days in advanced.

No. We arrive early to set up so you get the entire rental time to play. We allow at least 1-2 hours of set-up and 1-2 hours of takedown, so please take that into account while booking. The amount of set-up and take-down time required depends on the package booked, but we are more than willing to work with you if you are limited to a specific allocated time for set-up (i.e. Community centres, etc)

Rental packages are based on a 4-hour rental, and set-up and take-down will approximately take 1-2 hours each before and after the event. Note that set-up and take-down do not count towards your hours. However, we will happily coordinate with your schedule to minimize any disruptions during your special day.

Yes, we require that each child will be monitored during the use of our soft play equipment. While our equipment is soft, safe, and sanitized, an adult must be watching over the little ones as utter safety and engagement remains our top priority.

No shoes, food, or drinks are allowed inside the area. No sharp objects (keys, badges, etc). Clear of any coloured items such as face painting. All children must be supervised at all times by an adult. Ensure children are not pushing, colliding, fighting, or behaving in a manner likely to injure or cause distress to others.

We accept credit cards (Visa, Mastercard, American Express, Discover), Interac, PayPal, ApplePay, Cheques, and E-transfers to “HelloLuxBox@gmail.com”.

Yes and no. You are not responsible for normal wear and tear on our equipment. If however, damage occurs due to failure to follow our safety rules or negligence such as rips or paint that is in contact with the soft play, you will be responsible for all damages up to and including repair and/or replacement of the equipment. Please read your contract thoroughly upon booking.