Frequently Asked Questions

Yes, we are fully licensed and insured. If your venue requires it, we can provide a certificate of insurance. Should you have any specific questions, please don’t hesitate to reach out.

We accept credit cards (Visa, Mastercard, American Express, Discover), Interac, PayPal, ApplePay, Cheques, and E-transfers to “helloluxbox@gmail.com”.

Absolutely! We love it when our clients go all out and match the theme of their party. Please provide details of your event, including the pieces you’re interested in, any upgrades to your soft play, and other preferences through your booking form. We’ll then create options for you to choose from based on availability, so we recommend booking as early as possible

Absolutely! We are fully equipped to accommodate both indoor and outdoor setups. However, depending on the weather forecast for the week or day of your event, we may recommend a backup indoor location. All setups must be on a flat, dry, clean, and safe surface. We are unable to set up in damp or rainy conditions as this may pose safety risks for guests. If the weather is too hot or conditions are unsuitable, we may require shade for the setup. Grass is acceptable as long as it is free of dirt or debris. If necessary, we can adjust your package to fit your space. In the event of inclement weather, we will be happy to assist you with rescheduling and provide the next available date.

Delivery is complimentary within Winnipeg city limits, including set-up and take-down, for any packages or rentals with a minimum booking of $300. For events outside the city, a mileage fee will apply. However, we are happy to accommodate events throughout Manitoba. Please contact us via email for a customized mileage quote.

Our soft-play equipment is ideal for children aged 6 months to 10-12 years old. However, there is no age limit for our ball pits. We simply ask that you avoid overcrowding the ball pit to prevent injuries and ensure all safety rules are followed throughout the event.

Yes, no booking is guaranteed until a payment is secured. A non-refundable retainer of $150 or 20% of your invoice (whichever is higher) is required to secure your date and time slot. This fee will be applied against the total invoice.

The retainer fee is non-refundable, as your booking reserves a specific date and time exclusively for your event. Once the retainer is paid, it secures your reservation, and the necessary time and resources are allocated to your event, making that time unavailable for other clients. The retainer will be applied toward your total invoice.

If you wish to cancel or reschedule, please notify us at least 30 days in advance. In such cases, the retainer may be applied to your rescheduled event. However, if cancellation or changes occur less than 30 days before the event, the retainer is non-refundable under any circumstances.

Certainly! We will be happy to accommodate changes provided the item is available. Ideally, please notify us at least one month prior to the event date to ensure timely processing. If the event date is approaching, let us know as soon as possible, and we will do our best to assist you. Please note, however, that a fee may apply depending on the nature of your request.

All of our packages and rental are based on a 4-hour rental period, with set-up and take-down typically requiring 1-2 hours each before and after the event. Please note that set-up and take-down time does not count toward your rental hours. We are happy to coordinate with your schedule to ensure minimal disruption and a seamless experience on your special day.

No, we always arrive early to set up ensuring you get the full rental time to enjoy the equipment. We typically allow 1-2 hours for set-up and 1-2 hours for take-down, so please factor this into your booking. The required time for set-up and take-down may vary depending on the package chosen. However, we are happy to accommodate specific time constraints if you have a limited window for set-up. (Community centers, Banquet Halls, Restaurants, etc.)

Regardless of whether you rent for the full 4 hours or less than that, the price remains the same for all rental durations. This is because the time allocated for your event along with the resources and equipment required, remain consistent. We reserve the staff and softplay equipment exclusively for your event, ensuring that everything is set up and ready to go, regardless of the rental length. Our pricing reflects the commitment of these resources, which are dedicated to providing you with the best possible experience.

The health and safety of our clients especially the kiddos is our utmost priority. We thoroughly sanitize, disinfect, and hand wipe each piece of our equipment (including every ball pit ball, floor mat, walls, etc.) after each use, using a non-toxic, medical grade eco-friendly disinfectant, which kills 99.9% of harmful bacteria, viruses, mold, fungus, and germs. Rest assured, this process has been implemented even before the pandemic, and we can guarantee that each piece of equipment will be cleaned from top to bottom before your event.

Yes, we require that each child be actively supervised while using our soft play equipment. While our equipment is soft, safe, and regularly sanitized, an adult must be always be present over the little ones as utter safety and engagement remains our top priority. LuxBox is not responsible for any injuries or incidents that may occur while children are using our equipment. It is the responsibility of the supervising adults to ensure the safety of the children during play.

Please refer to your contract at the time of booking for full details. However, we will provide a list of common rules for you and your guests at your event, which include:

• • No shoes, food, or drinks allowed inside the play area.
  • No sharp objects (such as keys, badges, etc.) that may damage the equipment.
  • Avoid colored items like face paint to prevent staining.
  • All children must be supervised by an adult at all times.
  • Ensure children are not pushing, colliding, fighting, or engaging in any behavior that could cause injury or distress to others

These guidelines are in place to ensure a safe and enjoyable experience for everyone.

Yes and no. You are not responsible for normal wear and tear on our equipment. However, if damage occurs due to failure to follow our safety rules or negligence such as rips or paint coming into contact with the soft play area, you may be held responsible for the full cost of repairs and/or replacement. Please ensure you read your contract thoroughly at the time of booking.